Shipping & Tracking

USA Shipping

  • Handling time is 1-2 business days
  • Ship times may vary due to location, weather and postal delays that are outside of WaterH control
Shipping Type "ESTIMATED" Shipping Time

Expedited Shipping with Tracking

USPS (est. 3-5 business days)
Standard Shipping with Tracking 		USPS (est. 5-7 business days)

 

Canada Shipping

  • Handling time is 1-2 business days
  • Ship times may vary due to location, weather and postal delays that are outside of WaterH control
Shipping Type "ESTIMATED" Shipping Time
Expedited Shipping with Tracking
 Canada Post / UPS (est. 3-5 business days)
Standard Shipping with Tracking Canada Post / UPS (est. 5-7 business days)

 

EU & UK Shipping

  • Handling time is 1-2 business days
  • VAT and duties are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur
  • Ship times may vary due to location, weather and postal delays that are outside of WaterH control
Shipping Type "ESTIMATED" Shipping Time
Air Express
with Tracking
3 - 5 business days for delivery to destination
country + local post delivery time

 

International Shipping

  • Handling time is 1-2 business days
  • WaterH ships worldwide to over 200 countries and regions
  • Import duties, taxes, and charges are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur
  • Ship times may vary due to location, weather and postal delays that are outside of WaterH control
Shipping Type "ESTIMATED" Shipping Time
Air Express
with Tracking 		3 - 5 business days for delivery to destination
country + local post delivery time

 

Tracking Your Order

  • All shipments will be provided a shipping confirmation email that will include the tracking number for your order
  • The tracking information provided by the postal carrier serves as absolute proof of delivery. A package that is shown as « Delivered » cannot be subject to a claim. In the case of a missing package with a tracking stating Delivered, the customer is advised to check his mailbox, front desk or contact his/her nearest post office

Changing/Editing Your Order

Please send an email to service@waterh.com with the subject line “Cancel/Edit My Order” and include your the order confirmation number. Unfortunately we are unable to provide guarantees that we can edit/cancel your order prior to the item being sent out, but we'll do our very best to help! Please understand that if we're unable to manually intercept your order prior to it leaving our facility, the responsibility of returning the items for a refund or exchange will be subjected to our regular Return & Exchange policies.

 

Unsuccessful Delivery Attempted

Items that fail to deliver will be the customer's responsibility if the initial delivery was unsuccessful because of the following reasons:
    • Incomplete, Insufficient, or incorrect address
    • Delivery attempted, addressee not known at place of address
    • Mail unclaimed from local post office
    • Mail refused by the addressee
    • Refused
    Items that fail to deliver and DO RETURN back to WaterH will be subjected to a "Re-shipping & Handling fee" as outlined in the chart below.
      Region Re-shipping Handling Fee
      Domestic USA $8.99 $2.99
      Domestic Canada

      $8.99

      		 $2.99
      International $12.99 $2.99