Shipping & Tracking
USA Shipping
- Handling time is 1-2 business days
- Ship times may vary due to location, weather and postal delays that are outside of WaterH control
| Shipping Type | "ESTIMATED" Shipping Time |
|
Expedited Shipping with Tracking |
USPS (est. 3-5 business days) |
| Standard Shipping with Tracking | USPS (est. 5-7 business days) |
Canada Shipping
- Handling time is 1-2 business days
- Ship times may vary due to location, weather and postal delays that are outside of WaterH control
| Shipping Type | "ESTIMATED" Shipping Time |
|
Expedited Shipping with Tracking
|
Canada Post / UPS (est. 3-5 business days) |
| Standard Shipping with Tracking | Canada Post / UPS (est. 5-7 business days) |
EU & UK Shipping
- Handling time is 1-2 business days
- VAT and duties are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur
- Ship times may vary due to location, weather and postal delays that are outside of WaterH control
| Shipping Type | "ESTIMATED" Shipping Time |
|
Air Express with Tracking |
3 - 5 business days for delivery to destination country + local post delivery time |
International Shipping
- Handling time is 1-2 business days
- WaterH ships worldwide to over 200 countries and regions
- Import duties, taxes, and charges are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur
- Ship times may vary due to location, weather and postal delays that are outside of WaterH control
| Shipping Type | "ESTIMATED" Shipping Time |
|
Air Express with Tracking |
3 - 5 business days for delivery to destination country + local post delivery time |
Tracking Your Order
- All shipments will be provided a shipping confirmation email that will include the tracking number for your order
- The tracking information provided by the postal carrier serves as absolute proof of delivery. A package that is shown as « Delivered » cannot be subject to a claim. In the case of a missing package with a tracking stating Delivered, the customer is advised to check his mailbox, front desk or contact his/her nearest post office
Changing/Editing Your Order
Please send an email to service@waterh.com with the subject line “Cancel/Edit My Order” and include your the order confirmation number. Unfortunately we are unable to provide guarantees that we can edit/cancel your order prior to the item being sent out, but we'll do our very best to help! Please understand that if we're unable to manually intercept your order prior to it leaving our facility, the responsibility of returning the items for a refund or exchange will be subjected to our regular Return & Exchange policies.
Unsuccessful Delivery Attempted
Items that fail to deliver will be the customer's responsibility if the initial delivery was unsuccessful because of the following reasons:- Incomplete, Insufficient, or incorrect address
- Delivery attempted, addressee not known at place of address
- Mail unclaimed from local post office
- Mail refused by the addressee
- Refused
| Region | Shipping Fee | Handling Fee |
| Domestic USA | $8.99 | $2.99 |
| Domestic Canada |
$8.99 |
$2.99 |
| International | $12.99 | $2.99 |
