Hassle-free Returns: We want you to be completely satisfied with your WaterH product. If for any reason you're not, we gladly accept returns of any unused WaterH item in its original packaging within 30 days of purchase.
Complimentary Returns: For our valued customers in the United States and Canada, we offer complimentary returns, ensuring your shopping experience is worry-free. Your satisfaction is our priority.
Shipping to the United States & Canada is free for orders over $40+, and shipping costs $9.99 for any orders $50. We also offer expedited shipping for an additional $9.99.
What is your return policy
If you're not fully satisfied with your order from WaterH, no worries! Inform us within 30 days of receiving your product, whether it's the WaterH VITA smart bottle or the PureSip filter. We’re here to facilitate an easy return or exchange process. Plus, we take care of the return shipping cost!
How can I track my order?
After placing your order, you'll receive an email with the tracking information once your product is ready to ship.
How long will it take to get my package?
Orders are shipped within 1-2 business days. For North America, expect your package in 3-7 business days after shipping. Expedited shipping? It'll arrive in 2-3 business days. International deliveries vary but typically take 7-14 business days, depending on customs and local postal services.
Can I return an opened PureSip filter?
Returning an opened filter isn’t eco-friendly, as it can't be resold for safety reasons. Therefore, we may ask that you keep the filter while we process you a refund if you're not 100% satisfied with the PureSip experience.
We may ask a few questions to learn from your experience, but rest assured we'll get you a refund processed.
What are the WaterH light indicators?
Hydration reminder: LED will display a breathing blue light Charging = LED will display a breathing green light. Charged = LED will display a solid green light. Low on battery = LED will display a breathing red light.
How to maintain the WaterH bottle?
Hand wash is recommended.
Do not: - put the bottle into the dishwasher - use bleach, chemical, or solvent - submerge underwater for over 30 minutes - use the bottle with liquid over 140F / 60C
Can you fill with hot water?
It is recommended to avoid putting liquid over 140F / 60C in the WaterH bottle.
What is the TDS SmartScan?
Total dissolved solids (TDS) is a measure of the dissolved combined content of all inorganic and organic substances present in your water. WaterH’s Smart Scan technology helps measure and report on dangerous substances in your water so you never have to guess whether you’re drinking quality water.
What is the longevity of the sensors and how accurate are they?
The sensors have a minimum life expectancy of 3 years. The TDS sensors are tested to have a 99% accuracy. The water intake sensors have a 95%+ accuracy.
Can I put juice or soda in?
The WaterH bottle can be used with soda, juice, and obviously water. Please note that when using the bottle with anything but water, the TDS reading will be inaccurate.
Where do I see my water’s TDS level?
This information gets instantly synced into the WaterH app whenever the bottle and your phone are within 5 meters of each other. WaterH senses every time there is newly refilled water and automatically analyzes the water.
Is WaterH dishwasher safe?
For longevity and to maintain the built-in sensors and electronics, we highly recommend avoiding placing WaterH in the dishwasher. Hand wash will ensure your WaterH continues to serve your hydration goals for years to come.
How far underwater can WaterH go?
The WaterH Smart Bottle can be submerged up to 1 meter in water for 30 minutes.
How much water can it hold?
18 oz | 532 ml
What does it integrate with?
Current Integrations: Apple Health Apple Watch Fitbit
Roadmap: Garmin - 2024 Q3
Is the free to use?
100% free. No in-app additional fees or gimmicks.The WaterH app does not cost anything for users to download and use.
WaterH is committed to keeping this app ad-free.
Account deletion instructions
Use your WaterH account email to send an email to email@example.com to make a request to delete your account and data.
WaterH will send an email back to you confirming your delete request.
Please kindly reply "confirm" to confirm the request.