Shipping policy

USA & Canada  

  • Tracked shipping is free for orders $35USD and more
  • Orders are processed Monday through Friday in the sequence they are received. Handling time is 1-2 business days 

International

  • Unfortunately we will be pausing shipping services to countries outside the USA and Canada. This temporary measure is due to challenges we've faced, including delayed deliveries and misplaced shipments, which do not meet our service standards.

    We are committed to improving our international shipping capabilities, including exploring partnerships with leading couriers and optimizing our fulfillment networks. Our goal is to reintroduce international shipping services in the future, with improved reliability and speed.

    For further assistance or special inquiries, please reach out to us at hello@waterh.com